Tour Architects, operated by Ace Tours and Services LLC, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Identification Information

• Full name
• Email address
• Phone number
• Mailing address
• Passport information (where required for booking)
• Date of birth

Payment Information

We collect payment information necessary to process your transactions, including credit/debit card details, billing address, and bank account information. Payment data is processed securely through our payment processors and is not stored on our servers beyond what is legally required.

Technical Information

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect to:

• Process flight bookings and travel reservations
• Send booking confirmations and e-tickets
• Provide customer support and respond to inquiries
• Process payments and refunds
• Comply with legal obligations
• Prevent fraud and unauthorized transactions
• Improve our website and services
• Send important travel-related notifications

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Airlines and travel service providers — necessary to complete your booking
• Payment processors — to securely process your transactions
• Legal authorities — when required by law or court order
• Service providers — who assist in operating our website and services under confidentiality agreements

4. Payment Card Data

Tour Architects accepts Visa, Mastercard, American Express, Debit Cards, Bank Transfers, and PayPal. All payment card transactions are processed in US Dollars (USD). We adhere to Payment Card Industry (PCI) compliance standards. Cardholder data is transmitted using SSL encryption and is handled solely for the purpose of completing your transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission, secure servers with restricted access, regular security audits, and employee training on data privacy. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and improve our services. You may choose to disable cookies through your browser settings; however, this may affect the functionality of certain features on our website.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for certain uses of your data
• File a complaint with the relevant privacy authority

To exercise these rights, contact us at support@tourarchitects.com.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained as required by Canadian law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United States and the State of Delaware, without regard to conflict of law principles.

Any dispute, claim, or legal proceeding arising out of or relating to these Terms, our website, or our services shall be subject to the jurisdiction of the state or federal courts located in Delaware, United States.

13. Contact Us

For privacy-related questions or to exercise your rights, contact:

Tour Architects – Operated by Ace Tours and Services LLC
2809 Spring Forest Road, Suite 201 Raleigh, NC 27616 
Toll-Free: 1-800-569-9726  |  Fax: 302-448-2789
Email: support@tourarchitects.com